Last updated on April 07, 2024.

1.1 These Terms and Conditions constitute a binding agreement between you (either personally or on behalf of an entity you represent) and Munabbih Communications, relating to all aspects of Munabbih Communications' services and your access to our website, as well as any media channel, website or mobile application related or linked thereto.

You acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, as amended from time to time. If you do not agree to these Terms and Conditions, you must stop using or accessing the Website immediately.

Terms of Service:

• Data and information storage is the customer's responsibility. Product inspection requires erasing the systems and contents and reinstalling. Make sure to take a copy of your data before delivering the product and remove all personal data you want to protect and disable all passwords and security. Please note that the center is not responsible for losing or retrieving information.

• The center has the right to dispose of the device and destroy it through destruction companies to maintain privacy and erase all its data, in the event that the customer does not respond to deliver the device within 40 working days of the delivery request and update the status of the device.

• All types of mobile maintenance are done at the center.

• The customer is obligated to pay the examination fees for the out-of-warranty product or the product whose malfunction is found to be due to misuse in the event that the repair is refused or in the event that the device does not respond to repair again.

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What is misuse?

• scratches
• internal or external fractures
• Black lines or spots and pigmentation
• Damage from liquids or moisture
• Burn/heat effects
• missing buttons
• Bend of the frame
• Concussion
• Maintenance or disassembly of the device by the customer or any other maintenance center

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What devices are not covered by warranty?

Devices previously exposed to liquid or moisture

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Warranty period:

• Mobile screen replacement (12 months).
• Mobile battery replacement (24 months).
• Rear camera replacement (21 days).
• Front camera replacement (21 days).
• Charger port replacement (21 days).
• Replacement of the upper speaker (21 days).
• Lower speaker replacement (21 days).
• iPad screen replacement (21 days).

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Some devices are excluded from the warranty period (21 days touch only) and include:

iPhone 15

Phone 15 Plus

iPhone 15 pro

iPhone 15 pro max

iPhone 16

Phone 16 Plus

iPhone 16 pro

iPhone 16 pro max

• Warranty starts from the date of completion of the repair.

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Important Note:

• Munabbih Communications Company is not responsible for devices after 40 days from the date of completion of the repair.

• In case the customer forgets the box’s secret number, he will bear its value, which is equivalent to 300 riyals.

• Some features of the device may be lost in some repairs, examples of which are:

• When making any repair, the water resistance property is lost.
• When you change the screen, you lose the TRUE TONE feature.
• When changing the top speaker, you lose the Face ID feature from iPhone X to iPhone 12 pro max.
• When you change the front camera, you lose the Face ID feature.
• When you change the battery, you lose the battery health feature.
• When you change the iPad screen, you lose the fingerprint feature if it has a home button.
• When you change the home button, you lose the fingerprint feature.
• When changing the screen of the iPad mini 4 and 5, the power button loses its function
• When changing the iPad screen, you may lose the touch sensitivity with the Pencil properly. Try recalibrating the Pencil with the device:

- Restart the device.

- Unpair the pen from settings and reconnect it.

Important Notice to Customers Regarding Maintenance:

When performing maintenance or replacing some parts of your devices, please consider the following point:

Single-use parts:

• Stickers and single-use parts may be damaged during maintenance, in which case they must be replaced at the customer's request.

• Munabbih Communications Company reserves the right to amend or change the terms and conditions, and the terms shall become effective immediately upon publication on the Munabbih website or social media applications.